Returns & Refunds Policy

Mark Davis Collections

We want you to love your purchase from Mark Davis Collections. If something isn't quite right, we're happy to help.

Change-of-Mind Returns

We understand that sometimes a purchase isn't quite what you expected.

We accept change-of-mind returns within 14 days of delivery, provided that:

• You contact us within 14 days of receiving your order.

• The item is unused, unworn and in its original condition.

• Clothing has not been washed or altered.

• The item is returned with any original tags and packaging, where applicable.

To request a return, please contact us through our website's Contact page with your order number and the item you would like to return.

Once your return has been approved, we'll provide instructions for sending the item back.

Return postage: Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked postal service.

Original shipping costs: Original shipping charges are non-refundable for change-of-mind returns.

Once we've received and inspected your returned item, we'll arrange a refund to your original payment method or an exchange, subject to availability.

Exchanges

If you've ordered the wrong size or would prefer a different item, please contact us within 14 days of delivery.

Exchanges are subject to product availability. As many of our products are made to order, replacement items may require additional production time.

Customers are responsible for return postage and any additional shipping costs associated with voluntary exchanges.

If an exchange isn't available, you can request a refund under our change-of-mind returns policy, provided the item meets the return conditions.

Preorders and Cancellations

Many products at Mark Davis Collections are available on preorder, with an estimated dispatch timeframe of 3–4 weeks from the date of purchase.

If you change your mind before your preorder has been dispatched, please contact us as soon as possible.

We generally accept cancellation requests for standard, non-personalised merchandise before dispatch and will provide a refund to the original payment method.

If your order has already been dispatched, our normal returns process applies.

Preorder items are eligible for our 14-day change-of-mind returns policy unless they have been individually personalised or customised.

The estimated preorder timeframe does not limit your rights if your order is significantly delayed or cannot be fulfilled within a reasonable time.

Personalised and Custom-Made Products

Products individually personalised or customised to your specifications are not eligible for voluntary change-of-mind returns or cancellations once production has commenced.

This exclusion does not apply to ordinary preorder merchandise or standard products produced in batches.

Your rights under Australian Consumer Law remain unaffected.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Include your order number and a description of the issue. Photos are helpful where available but are not required to exercise your statutory rights.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.

Where goods fail to meet a consumer guarantee, we will cover reasonable return shipping costs where required by law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method used at checkout.

The time taken for funds to appear in your account will depend on your bank or payment provider.

For change-of-mind returns, refunds are processed after the returned item has been received and inspected.

How to Contact Us

For returns, exchanges, cancellations or questions about an existing order, please contact Mark Davis Collections through the Contact page on our website.

Please include your order number so we can assist you as quickly as possible.